Privacy Policy Effective Date: 26/04/2022Last Updated: 20/11/2024 At Sharvshring Pvt. Ltd. (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring the safety of your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information. It complies with Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and international standards like the General Data Protection Regulation (GDPR). 1. Who We Are Sharvshring Pvt. Ltd. is a technology company specializing in Digital Marketing, Website Development, IT Consultancy, Business Automation, WhatsApp API, Social Media Management & Marketing, E-Commerce Development & Management, CRM Solution. Our website address is: https://sharvshring.com. For questions about this privacy policy, you can contact us at:Email: info@sharvshring.comGrievance Officer: Amit KumarContact Address: Near Nicco Park, Kolkata 2. Information We Collect We collect the following types of personal and non-personal information: Personal Data: Name, email address, phone number, and other contact details. User credentials for account creation. Payment information when processing transactions. Usage Data: IP address, browser type, and operating system. Device information and geolocation data. User activity, such as pages visited, clicks, and session duration. Sensitive Personal Data (if applicable): Information, such as financial details or biometric data, should be handled with enhanced safeguards. 3. How We Use Your Data We use your data to: Provide, improve, and personalize our services. Respond to queries, provide customer support, and communicate updates. Comply with legal obligations and prevent fraud. Conduct analytics to enhance the user experience. Legal Basis for Processing (for GDPR compliance): Consent: Explicit consent for collecting and processing your data. Contractual Necessity: When processing is required to fulfill a contract. Legal Obligation: To comply with applicable laws and regulations. Legitimate Interests: For operational and business needs. 4. How We Share Your Data We may share your data with: Third Parties: Service providers for payment processing, analytics, and customer support. Legal Authorities: When required by law or to protect our legal rights. Affiliated Entities: Companies under common ownership for seamless services. We do not sell your personal data to third parties. 5. Data Security We implement industry-standard security measures, including: Data encryption (in transit and at rest). Regular security audits and vulnerability assessments. Restricted access to personal data. In the event of a data breach, we will notify affected individuals and relevant authorities as per applicable laws. 6. Cookies and Tracking Technologies Our website uses cookies to enhance your browsing experience. Cookies may store preferences, session data, and usage analytics. Types of Cookies: Essential: Required for website functionality. Analytics: To track and analyze user behavior. Marketing: For targeted advertising campaigns. You can manage cookie preferences in your browser settings. 7. International Data Transfers Your data may be stored and processed outside India, including in countries with different data protection laws. We ensure adequate safeguards, such as: Standard Contractual Clauses (SCCs). Compliance with international privacy frameworks. 8. Your Rights Under Indian and international laws, you have the following rights: Access: Request a copy of your data. Correction: Update or correct your data. Deletion: Request erasure of your data (subject to legal requirements). Data Portability: Obtain a copy of your data in a portable format. Withdraw consent: Withdraw consent for data processing at any time. Submit your requests to: info@sharvshring.com. 9. Retention of Data We retain your data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Specific retention periods are: Account-related data: Retained while your account is active. Transaction data: Retained for 6 years for tax/audit purposes. Comments and metadata: Retained indefinitely. 10. Embedded Content from Other Websites Our website may include embedded content (e.g., videos, articles). Such content behaves as if you visited the third-party website. These websites may collect data, use cookies, and track your interactions. 11. Grievance Redressal As per Indian law, you may contact our Grievance Officer for any concerns about your data:Grievance Officer Name: Amit KumarEmail: info@sharvshring.comPhone: +91 88 77 040606 12. Changes to This Privacy Policy We may update this policy periodically. Significant changes will be communicated via email or website notification. 13. Jurisdiction This Privacy Policy is governed by the laws of India. Any disputes shall be resolved in courts of New Delhi, India.